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Tuesday, November 2, 2010

Episodes in stupidity..

I went down to my work office today, to try to get a copy of my paycheck stub from two weeks ago, as I lost it and I needed a copy of it for income verification for my children's Medicaid. The two women I spoke to were very rude, and told me "I couldn't get it." This is the letter I am sending with signature and delivery confirmation to the owner of our franchise. I don't know if he'll get it, or if the women in question will get ahold of it before he does, but I have to say something. Our payroll woman, Lynn is known for being rude, not just to me but I'm not going to take this treatment quietly.

November 2nd, 2010

Mr. Mzowski,

My name is Helene and I work at the Marion store on 6th Avenue, store 5014. Today I went down to the office to try to receive a copy of my paycheck stub from October 18th, as I had lost my copy. I needed a copy of my income for the month of October as it is time for my annual review for my eligibility for my children for Medicaid.

When I went down to the office in the morning, the first person seen told me that “we didn't have the paystubs, you do.” I said I understood that, but I had lost my stub from two weeks prior and I needed a copy of it for DHS. She said “you would have to talk to Lynn, but she's on the phone.”

I waited for about 5 minutes, and when I did get to talk to Lynn, she said again that “we don't have the stubs, you do.” And I said again, yes, I understand, but I lost the stub from the 18th, and I need it for a DHS verification. And they said that they couldn't do it. They said that DHS can send them a form and they can fill it out, and that “we need to start keeping track of these things, I'm tired of filling out those forms”.

I believe I know of the form that Lynn referenced. That is for DHS when you start a new job, and DHS sends a form for the employer to fill out to verify income to see if you still qualify based on income. That is not the form I am filling out. This is a yearly verification of my income and I am supposed to send in copies of my paycheck stubs for the month of October. I received this form in the mail on November 1st and it is due back on November 5th, so I really do not have time to wait.

I do not understand why I could not have a copy of that paycheck stub. I understand that it is my responsibility to keep track of my own financial documents, but sometimes things do happen and things get misplaced. I can't imagine that there is no access to that there at the office, and that it would take that much time out of their day to look that up for me.

I am sending in my form with the paycheck stub from November 1st and a note telling them that I was unable to get a copy of the October 18th paystub, along with the office address and phone number, and I hope this will suffice for them.

I was not pleased to have driven all the way down to office from Marion, having to bring my child with me only to find out that I could not get what I needed.

I don't know what can be done about this issue now, but I did want to let you know about the disrepectful treatment I received today.


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