November 2nd, 2010
My name is Helene and I work at the Marion store on 6th Avenue, store 5014. Today I went down to the office to try to receive a copy of my paycheck stub from October 18th, as I had lost my copy. I needed a copy of my income for the month of October as it is time for my annual review for my eligibility for my children for Medicaid.
When I went down to the office in the morning, the first person seen told me that “we didn't have the paystubs, you do.” I said I understood that, but I had lost my stub from two weeks prior and I needed a copy of it for DHS. She said “you would have to talk to Lynn, but she's on the phone.”
I waited for about 5 minutes, and when I did get to talk to Lynn, she said again that “we don't have the stubs, you do.” And I said again, yes, I understand, but I lost the stub from the 18th, and I need it for a DHS verification. And they said that they couldn't do it. They said that DHS can send them a form and they can fill it out, and that “we need to start keeping track of these things, I'm tired of filling out those forms”.
I believe I know of the form that Lynn referenced. That is for DHS when you start a new job, and DHS sends a form for the employer to fill out to verify income to see if you still qualify based on income. That is not the form I am filling out. This is a yearly verification of my income and I am supposed to send in copies of my paycheck stubs for the month of October. I received this form in the mail on November 1st and it is due back on November 5th, so I really do not have time to wait.
I do not understand why I could not have a copy of that paycheck stub. I understand that it is my responsibility to keep track of my own financial documents, but sometimes things do happen and things get misplaced. I can't imagine that there is no access to that there at the office, and that it would take that much time out of their day to look that up for me.
I am sending in my form with the paycheck stub from November 1st and a note telling them that I was unable to get a copy of the October 18th paystub, along with the office address and phone number, and I hope this will suffice for them.
I was not pleased to have driven all the way down to office from Marion, having to bring my child with me only to find out that I could not get what I needed.
I don't know what can be done about this issue now, but I did want to let you know about the disrepectful treatment I received today.